Tetoca Chopsticks

Please allow 1-3 business days for us to process and ship in-stock items. Please note that the fulfillment time could vary especially for pre-orders, or during sales and holiday seasons. We do not ship on Saturday and Sunday.

Once your order has been shipped, you will receive an email from us with your tracking number. If you do not receive shipment notification, please check your spam folder before contacting us.

Shipping within Canada: Orders are qualified for free shipping once the pre-tax and after discount total reaches $180CAD. For orders under $180CAD, Flat rate shipping fee of $15 applies to orders shipping to Canada. Delivery standard is 3 -7 business days.

Shipping to the US: Orders are qualified for free shipping once the pre-tax and after discount total reaches $180CAD. For orders under $180CAD, Flat rate shipping fee of $28 applies to orders shipping to US (except Hawaii). Delivery standard is 5 -10 business days. (P.O. Boxes cannot be used as shipping addresses)

Delivery days are estimates only and are not guaranteed. Estimated Delivery Date will be provided by the shipping carriers in the tracking details once the package is picked up and it may vary by shipping destination.

Delivery days are estimates only and are not guaranteed. Estimated Delivery Date will be provided by the shipping carriers in the tracking details once the package is picked up and it may vary by shipping destination.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.